Unit Kompetensi
Waiter

1. Communicate effectively on the telephone
2. Comply with workplace hygiene procedures
3. Develop and update local knowledge
4. Implement occupational health and safety procedures
5. Maintain hospitality industry knowledge
6. Perform clerical procedures
7. Perform basic First Aid procedures
8. Promote hospitality products and services
9. Read and interpret basic instructions, directions and/or diagrams
10. Receive and resolve customer complaints
11. Speak English at Basic Operational Level
12. Work effectively with colleagues and customers
13. Work in a socially diverse environment
14. Perform child protection duties relevant to the tourism
15. Develop and maintain food and beverage product

 

1. Provide housekeeping services to guests
2. Clean and prepare rooms for in-coming guests
3. Provide a lost and found facility
4. Develop and update local knowledge