Unit Kompetensi
Receptionist

  1. Work effectively with customers and colleagues
  2. Work in a socially diverse environment
  3. Implement occupational health and safety procedures
  4. Perform clerical procedures
  5. Access and retrieve computer-based data
  6. Communicate effectively on the telephone
  7. Maintain hospitality industry knowledge
  8. Develop and update tourism industry knowledge
  9. Develop and update local knowledge
  10. Promote products and services to customer
  11. Manage and resolve a conflict situation
  12. Perform basic First Aid procedures
  13. Perform child protection duties relevant to the tourism industry
  1. Establish and maintain a safe and secure workplace
  2. Speak English at a basic operational level
  3. Use common business tools and technology
  4. Provide accommodation services
  5. Receive and process reservations
  6. Process a financial transaction for services rendered
  7. Maintain a paper – based filling and retrieval system
  8. Process transactions for purchase of goods or services
  9. Maintain guests’ financial records
  10. Prepare routine financial statements